Privacy Policy

DTwinOps Consultancy and Advisory Services

DTwinOps Consultancy and Advisory Services (“DTwinOps”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of information entrusted to us by our clients, partners, and website users. This Privacy Policy explains how we collect, use, process, store, and protect personal and professional information when you interact with our services, website, communications, or consultancy engagements.

This policy is designed considering applicable Indian data protection laws and internationally recognized privacy principles, including but not limited to the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (India), and general principles reflected in international privacy frameworks such as the General Data Protection Regulation (GDPR) and other globally accepted data protection standards.

By accessing our website or engaging with our services, you agree to the practices described in this Privacy Policy.

1. About DTwinOps

DTwinOps Consultancy and Advisory Services provides independent consultancy and advisory services in areas including digital delivery, BIM implementation, information management, digital twin strategy, asset information management, and project governance for infrastructure and built environment projects.

As part of these services, we may process information necessary to support professional engagements and communications.

2.Information We Collect

We may collect and process the following categories of information:

2.1 Personal Information

Personal data that may identify an individual, including:

• Name
• BProfessional email address
• Phone number
• Company or organization name
• Job title or professional designation
• Communication details provided during inquiries or engagements

2.2 Professional and Project Information

During consultancy engagements, we may receive or process project-related information, such as:

• Engineering drawings, models, or BIM data
• Technical reports and project documentation
• Asset information models and digital project data
• Schedules, planning documents, and digital deliverables

Such information is processed strictly within the scope of professional services and contractual obligations.

2.3 Website Usage Information

When visiting our website, limited technical data may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website or links
• This information is used to improve website functionality and performance.

3. Legal Basis for Processing

Where applicable under relevant data protection laws, we process personal information based on the following legal grounds:

• Performance of a contractual obligation
• Legitimate business interests related to professional services
• Compliance with legal and regulatory requirements
• Consent provided by the individual (where required)

4. Purpose of Data Processing

DTwinOps may use collected information for the following purposes:

• Delivering consultancy and advisory services
• Preparing proposals, reports, and project deliverables
• Managing client relationships and professional communications
• Supporting digital delivery, BIM, and information management processes
• Improving service quality and operational efficiency
• Ensuring compliance with contractual and regulatory obligations
• Maintaining security of digital systems and professional data

We process only the minimum information necessary to fulfil these purposes.

5. Confidentiality of Client Information

WDTwinOps recognizes that project information and digital assets shared by clients are often commercially sensitive and confidential. Accordingly:

• All client data is treated as confidential information.
• Information is accessed only by authorized personnel involved in the engagement.
• Data is used strictly for delivering agreed services.
• Disclosure of client information will not occur without prior authorization unless required by law.

Where applicable, additional confidentiality protections may be governed through Non-Disclosure Agreements (NDAs) or contractual confidentiality clauses.

6. Data Sharing and Disclosure

DTwinOps does not sell, rent, or trade personal information. Information may be shared only in limited circumstances, including:

• With authorized consultants or collaborators working under contractual confidentiality obligations
• With service providers supporting secure IT infrastructure or professional tools
• Where required by applicable law, regulation, or court order
• To protect legal rights, contractual interests, or compliance obligations

Any such sharing will be limited to what is necessary and appropriate.

7. International Data Transfers

In the course of providing services to international clients or projects, information may be accessed or processed across jurisdictions.

DTwinOps will take reasonable measures to ensure that any international transfer of information is conducted with appropriate safeguards and consistent with applicable data protection laws.

8. Data Security

DTwinOps implements reasonable administrative, technical, and organizational measures to protect information from:

• Unauthorized access
• Loss or misuse
• Disclosure or alteration

These measures may include secure digital storage, controlled access to project data, and appropriate cybersecurity practices. However, no digital transmission or storage system can be guaranteed to be completely secure.

9. Data Retentions

Information is retained only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Comply with contractual obligations
• Meet legal, regulatory, or professional requirements

Once data is no longer required, it may be securely deleted, anonymized, or archived according to applicable practices.

10. Your Rights

Subject to applicable laws, individuals may have certain rights regarding their personal data, including:

• Right to request access to personal information
• Right to request correction or updating of inaccurate information
• Right to request deletion where legally permissible
• Right to withdraw consent where processing is based on consent

Requests may be submitted using the contact details provided below.

11. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve functionality and user experience. Cookies help us understand how visitors interact with our website and allow us to optimize content and performance.

Users may control or disable cookies through their browser settings, although some website functions may be affected.

12. Third-Party Links

Our website or communications may contain links to external websites or services operated by third parties. DTwinOps is not responsible for the privacy practices or content of such third-party platforms.

Users are encouraged to review the privacy policies of those websites.

13. Changes to This Privacy Policy

DTwinOps may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or technological developments.

Any updates will be published on our website with the revised effective date.

14. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or the handling of personal information, please contact:

DTwinOps Consultancy and Advisory Services